GottaGo.in promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that we take all due precautions so that your package reaches you safe and on time.
Maximum time for an order to reach customer
On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. However delivery may take longer due to bad weather or other unforeseen circumstances. Please check your emails and SMS regularly for such updates.
GottaGo.in offers absolutely free shipping on products in India.
Different delivery time for some products
Some products in our catalogue might be directly shipped by our partners and usually take longer time to reach your doorstep.
Delivery of the order is only done on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
No, right now we don’t ship internationally.
Can I request to expedite my delivery?
The current logistics infrastructure in India today doesn't allow us to expedite further at this time.
How to track your Order?
We send you an email confirming the shipment of order along with the details that contains the tracking number and the name of the logistics provider. You can Visit the website of the logistics provider and enter the tracking number for your shipment details.
What if shipment information is not clear even after using my tracking number?
Courier companies use certain standard abbreviations and terminologies like 'in transit', 'out for delivery', 'Hold at the hub', 'RTO in transit'. If it doesn't answer your question, please contact us.
I haven’t received my order even after the said date!
You can call the courier partner with your reference number/AWB number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.